GPSR Service Terms

CompliSwift EU GPSR Representation — Service Terms

Important: The following explains the proposed service scope and purchase process. These terms should be reviewed and approved by CompliSwift before public launch. Where applicable, statutory rights remain unaffected.

1. Who provides the service

CompliSwift Ltd is a UK-based service provider arranging GPSR-related administrative support and, for accepted products, appointment of a qualifying EU-established economic operator. CompliSwift Ltd is not itself the EU-established Responsible Person.

2. Service and plan coverage

A Starter, Growth, Scale or Pro plan covers, respectively, up to 5, 20, 50 or 100 accepted product families for one legal manufacturer. A product family is a commercial grouping used to set the plan limit, not a product certification or a category formally approved under the GPSR. The exact products, models, variants and documentation covered are specified in the accepted written scope. Additional manufacturers and products outside that scope require separate approval and an agreed price before any extra charge.

3. Application and acceptance

Payment is followed by an eligibility and documentation review. Customers must provide truthful manufacturer identity details, product descriptions, material and component information, safety information, applicable labelling information, and relevant supporting records. Products may be refused where they are outside the service scope, inadequate documentation is supplied or the EU operator is unable to accept the mandate. Payment alone does not establish EU representation.

4. Formal representation

Accepted representation begins only after the qualifying EU-established operator agrees to act and the required manufacturer mandate has been signed and confirmed in writing. No certificate of conformity, CE certification, government approval or guaranteed right to sell is issued by purchasing a plan. Manufacturers and other economic operators retain their applicable legal obligations.

5. Annual service term and renewal

The price is a one-time payment for a 12-month service term, starting on the confirmed appointment date. There is no automatic renewal or recurring billing. Renewal requires a new agreement or payment before the current term expires.

6. Rejected applications and refunds

If CompliSwift or the qualifying EU operator declines the application and the agreed service cannot be provided, CompliSwift will refund the payment. Any additional service requested will be separately described and priced before it is charged. Nothing in these terms removes applicable statutory cancellation or refund rights.

7. Customer responsibilities

Customers remain responsible for product design, safety, quality, accurate technical documentation, risk assessment, traceability, required warnings, and notifying CompliSwift promptly of changes, incidents or safety concerns. Services cover only the accepted products and mandate.

8. Standard plan exclusions

The standard plans initially focus on eligible lower-risk consumer products. Toys, cosmetics, electrical/electronic goods, medical devices, children's safety-critical products, and other specialist-regulated or higher-risk categories are outside standard scope unless expressly assessed and accepted in writing. Product testing, certification, translations and external laboratory fees are not included unless explicitly stated in the individual offer.

9. Taxes and total price

Prices are displayed in GBP. Any applicable taxes are shown before payment at checkout. CompliSwift does not add undisclosed service fees; additional work requires the customer's agreement beforehand.

10. Contact and data protection

For questions about product scope, an order or a mandate, contact compliswift@gmail.com. Personal data is handled under the website's Privacy Policy.